NEWS FROM THE EDGE

Tech Tips and Advice from the Experts at Dynamic Edge

Posts Tagged ‘managed it’

What Are Managed IT Services and What Does an MSP Do?

Published: June 12, 2025 | Updated: March 17, 2026

Using managed IT services involves outsourcing the proactive management and maintenance of an organization’s technology infrastructure to a specialized third-party provider. These services ensure that systems remain secure, updated, and operational through a subscription-based model, rather than waiting for technology to break before fixing it.

Many small and medium-sized businesses (SMBs) are unclear about the scope and benefits of utilizing a Managed Service Provider (MSP). By partnering with an MSP, SMBs gain access to expert IT support without the overhead of hiring a full in-house team. This helps reduce costs, improve security, and minimize downtime, allowing business owners to focus on growth rather than technical issues.
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Published July 1, 2024 | Updated: March 17, 2026

Managed IT services represent a shift from reactive repairs to proactive technology management. While traditional IT focuses on fixing equipment only after it breaks, managed services provide a comprehensive, subscription-based approach to monitoring, security, and strategy, maintaining business continuity through constant oversight.

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Are Your Data Backups Working Properly? Probably Not…

Each year, I speak at numerous conferences and company board meetings, most often about cybersecurity, the latest threats attacking small businesses, and sophisticated technological solutions to meet those challenges. The conversations summarize current scary statistics and help stakeholders prepare a proper strategy to protect their assets. However, at some point in every conversation, I must pause… reset… and remind the audience about the importance of data backups. While backups aren’t as sexy as a “passwordless environment” or “Managed Detection and Response,” they remain the single best protection against a security incident.

Unfortunately, when engaging with a new client, I almost always encounter two issues. First, the client thinks that their backups have been configured optimally. Upon review, I find that they are not. Second, the client thinks that they have good backup data. Upon testing, I find that they cannot restore from backups they think completed “successfully.”

To help avoid these common, yet dangerous misconceptions, this article identifies three critical issues related to backups: immutability, an air gap, and proper testing and verification. At the end, I provide three simple questions to ask your tech team to ensure your data is properly secured.
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In the hybrid work environment established my most organizations during the pandemic, Microsoft Teams remains the most prominent communication and collaboration platform. Like so many applications, though, most of us utilize just a few of the basic features. This brief article highlights five useful – though uncommonly used – tips to optimize your use of Teams. (1)
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Are You Expecting Enough From Your IT Help Desk?

Everyone can relate to that moment of dread when you realize that you have to call the cable company. The automated phone tree. The confusing list of options, none of which actually addresses your issue. The ridiculous wait times. The unbearable hold music. The frontline customer service rep, reading from a stale script, that you know will have to escalate your issue before you even start talking. It feels like a waste of time… because it is a waste of time.
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Somehow, 2021 is already almost upon us. In preparation for the New Year, business owners across the country are taking a close look at their finances, scratching their heads as they inspect their budgets, line by line, to cut everything that isn’t absolutely necessary and searching for new investments that will boost their bottom line. In the midst of all this, it’s vital that leaders take a long, hard look at their technology budgets. Chances are those budgets are a far cry from where they should be.

Many business owners – especially those running smaller organizations with tighter resources – assume that IT is the ideal spot to cut costs. But they forget that, today, technology is the foundation upon which their business is built. We can almost guarantee that if you partner with a cut-rate IT support company, you will sorely regret it down the line. You’ll end up spending thousands more on broken equipment and systems, you’ll lose customers to server downtime and you may even fold completely under the weight of a cyber-attack.

The minuscule amount you’ll save by hiring a cheap support company will be vastly outweighed by the long-term cost of your decision. It is just not worth it. While looking at your budget this December, check whether you’re making one of these three potentially deadly mistakes with your IT investment. It might just save your company.
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