Posts Tagged ‘managed it’
Unfortunately, when engaging with a new client, I almost always encounter two issues. First, the client thinks that their backups have been configured optimally. Upon review, I find that they are not. Second, the client thinks that they have good backup data. Upon testing, I find that they cannot restore from backups they think completed “successfully.”
To help avoid these common, yet dangerous misconceptions, this article identifies three critical issues related to backups: immutability, an air gap, and proper testing and verification. At the end, I provide three simple questions to ask your tech team to ensure your data is properly secured.
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Somehow, 2021 is already almost upon us. In preparation for the New Year, business owners across the country are taking a close look at their finances, scratching their heads as they inspect their budgets, line by line, to cut everything that isn’t absolutely necessary and searching for new investments that will boost their bottom line. In the midst of all this, it’s vital that leaders take a long, hard look at their technology budgets. Chances are those budgets are a far cry from where they should be.
Many business owners – especially those running smaller organizations with tighter resources – assume that IT is the ideal spot to cut costs. But they forget that, today, technology is the foundation upon which their business is built. We can almost guarantee that if you partner with a cut-rate IT support company, you will sorely regret it down the line. You’ll end up spending thousands more on broken equipment and systems, you’ll lose customers to server downtime and you may even fold completely under the weight of a cyber-attack.
The minuscule amount you’ll save by hiring a cheap support company will be vastly outweighed by the long-term cost of your decision. It is just not worth it. While looking at your budget this December, check whether you’re making one of these three potentially deadly mistakes with your IT investment. It might just save your company.
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Out with the old and in with the new! For far too long, small businesses have taken an old-school approach to IT services and security. In other words, they wait until something goes wrong before they call an IT services company and request help.
Back in the day (think 1990s and 2000s), this approach worked, more or less. External threats, such as hackers and viruses, were still few and far between. A data breach wasn’t on anyone’s mind. So, it made sense to wait until something went wrong before taking action.
In IT circles, this is known as the “break-fix” approach. Something breaks, so someone has to come in to fix it. And they charge for their services accordingly. If something small breaks and it takes a short time to fix, you could expect a smaller bill. If something big breaks, well, you can expect a pretty hefty bill.
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How much do you rely on your IT services provider? It’s startling to think that a lot of small businesses outsource their IT (which is a good thing), only to get little to nothing out of that relationship.
Why is that?
Well, some businesses just aren’t proactive. They only rely on their IT services company when something goes horribly wrong. If there’s a network failure or their website gets hacked, they’ll make the call to their IT people, but that’s the extent of the relationship.
On the other side of the same coin, there are a lot of IT companies that wait around for that phone call. They don’t work with their clients as closely as they should. Both of these reasons are downright irresponsible.
First and foremost, business owners should work closely with their IT pros. They should have the staff and resources to not only address your IT emergencies but also to keep your business safe and secure to minimize those emergencies. Here are four things you should ask of your IT services provider.
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