Credit Union IT Support

Most IT solutions (including internal IT departments) don’t understand the intricacies behind compliance regulations. This is especially important if you’re regulated by the NCUA examination. Your credit union likely has to burden one of your staff to be a compliance officer just to make sure you’re covered if an audit pops up.

Dynamic Edge provides 24/7/365 compliance monitoring, a dedicated security officer that specializes in NCUA regulations and an evidence-based process that makes sure your credit union is compliant.

Too often, we talk to clients who had been spending far too much for NCUA compliance. Most managed services or IT solutions lack experience dealing with your NCUA examination. Those that do offer NCUA compliance packages end up charging extra for compliance services.

Dynamic Edge includes NCUA compliance in your IT partnership agreement. Through our work supporting credit unions, we’ve developed an internal process that ensures our clients are compliant. We consistently monitor your systems for specific issues related to your compliance and have a NCUA security officer on staff to provide insight. Process-Based Systems + Proactive Management + Constant Monitoring → Manageable and Affordable Compliance

Most outsourced IT solutions lack the experience to adequately mange credit unions. They don’t have infrastructure, processes, and checks in place to make sure they can effectively service your business.

Dynamic Edge has a long history of servicing credit unions. We have developed infrastructure and processes specifically to effectively service credit union needs and compliance demands at accessible fixed costs.

We understand that you want to have control over your technology. It’s important that you have a say during the decision-making process, especially when it comes to efficiently leveraging technology to service your members better. We have a dedicated credit union technology manager on staff that specializes in strategically planning with you and your team. We will get you the right technology that addresses your staff and members’ needs while keeping you on track to pass your NCUA examinations.

It’s not enough to just be compliant; credit unions must have a robust plan in place to cover all potential threats. That’s where Dynamic Edge comes in. We secure your network inside and out, protecting you from fraud no matter the source of the attack. We’re dedicated to making sure you and your members have robust barriers, continuity and defined procedures in place to maintain and protect your credit union’s– and ultimately your members’– security.

Most IT solutions will put off your issues if they don’t pop up during the 40-hour work week. When outsourced solutions say that support is 24/7, they usually have someone “on-call” and not readily available. If you’re working late to meet a tight deadline, there’s no guarantee they’ll pick up the phone.

Dynamic Edge provides 24/7/365 onsite and remote support PLUS a 1-hour guaranteed emergency response time to keep you working at all hours of the day. We know your business isn’t always a 9-5 operation; neither are we.

One of the biggest issues with IT departments and most other IT solutions is that they spend most of their time fighting fires. Even if they are patching your computers, they likely lack the infrastructure to accurately predict when your systems and hardware need upgrades.

Dynamic Edge is focused on preventive maintenance. Though we continually patch your network, we also make sure all of your hardware is continuously running well. We use a proprietary predictive model to evaluate when your hardware will fail with 99.99% accuracy. Because of this, we can give you the necessary recommendations to avoid a disastrous server or network crash before it happens.

Most IT solutions still use dated technologies. Tape drives, which are still common, will fail. And most IT solutions fail to regularly back up your data, making it almost impossible for you to recover from an unexpected disaster.

Dynamic Edge provides hourly image-based backups and free loaner equipment. We guarantee that if something happens to your machine, you’ll have a quick and easy way to get back to work.

Most of the time, credit unions are not optimizing how they’re using technology. They are wasting time patching symptoms without getting to the root of their technological problems. Also, most IT solutions don’t have much experience with giving credit unions direction as to how to best leverage technology.

Dynamic Edge will provide you with quarterly road map meetings to review your credit union’s software, systems, and security. If you ever have any additional questions about your technology, you will have a dedicated Business Technology Manager to assist you in making the best decisions for your credit union.

When an emergency comes, most IT solutions will charge you additional fees just to get you up and running again. Once they’ve extinguished the fire, they likely won’t give you a strategy to keep you from running into the same problem in the future.

Dynamic Edge offers 24/7/365 service at a flat rate. We guarantee hassle-free billing.

Most IT solutions don’t have an expert team of programmers to customize software that will fit your business’s specific needs. Coding shops – most of which don’t understand your business’s technology — will charge exorbitant rates just to get you a solution that doesn’t quite fit.

Dynamic Edge offers customers discounted programming and project work from a team that has focused on software integration for credit unions for over 20 years. We deliver customized solutions to optimize your business.