One of my customers just told us on a recent follow up call that our Fixed IT program is really expensive. Nervous that I was about to be told: “So therefore we are going to cancel our subscription.” I took a deep breath and asked why he thought this. The customer responded, “Look, I am not complaining! When jumping out of a plane, I don’t buy the cheapest parachute I can find, I buy the best one money can buy. You folks are like a good parachute; I wouldn’t want to run my business without you.” It sounds like he is going to be renewing his contract next year. Woohoo!
So you can type 110 words per minute. Awesome. Can’t we all? But every time you touch that furry little mouse (yeah, I got a leopard print mouse cover for mine, you should think about it.) you reduce your production. Here are some tips that work / help out when navigating around your documents. Memorize them and you will be a word rock star: (or any program for that matter!)
Ctrl + Z key is the undo key – you can use it to undo all of the following tips:
Delete key – deletes to the right of the curser
Backspace key – deletes behind or to the left of the curser
Ctrl + right arrow – takes you back an entire word
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Sorry to keep harping on the backup thing: if you haven’t tested your backups in the last 6 months, you can just assume they aren’t working. We just did a network audit for a company and found out that they didn’t have a backup of any of their data since March 14 (over three months). The business owner said that the loss of this data would cost him over $100K to reproduce. Talk about crippling!
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Did you know you can work tons faster if you never reach over and grab that little usually-ever-so-helpful-mouse? Let’s face it – every time you hold that silver-egg-shaped-piece of plastic in your hand, you are wasting a few seconds. These seconds become minutes and before you know it, you are stuck at work at 7:45 PM wishing you could make it home in time for Law and Order (Matlock, whatever).
Over the next few weeks we are going to share with you some quick and easy productivity enhancers. There are two today, so pay attention!
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Brian and Megan first locked eyes seven years ago under the fluorescent lights of VG’s Grocery, where both used to work, and where Megan continues to work while she earns her degree in teaching from the University of Michigan. Their love blossomed among the cereal and canned goods aisles, and three years later they decided to start dating. Now, Brian admits that he finds it bizarre how much they enjoy hanging out with each other, and how good they are at it (a plus when you’re getting married).
The couple kicked off pre-wedding season last Saturday with a bridal shower that was attended by (shock) both women and men. (Although the men did manage to skip out on half of it, escaping in an excursion on Brian’s friend’s boat—got to get every last pirate adventure in before the big day!) The shower was a huge success, with a crowd of over 60 partying people and a stack of gifts that included essentials for the bride and groom-to-be (a GRILL, toasters, silverware… the necessities).
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While working with a customer the other day, it hit me: people don’t really care about desktop computer support any more! Why invest $ in your current computer when you can just toss it out, and get a new one at a great price, right?
Wrong! After explaining why it took us about 5 1/2 to get the replacement computer (purchased from a local store) on to their network, set up with their business software, mapped to their printers, and secured, our customer wasn’t very happy with the bill. The problem; computers you buy off the shelf are not set up for your office, and when you buy one and then call us for the prep, we have to do a bunch of extra work to get you up and running.
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