One of my customers just told us on a recent follow up call that our Fixed IT program is really expensive. Nervous that I was about to be told: “So therefore we are going to cancel our subscription.” I took a deep breath and asked why he thought this. The customer responded, “Look, I am not complaining! When jumping out of a plane, I don’t buy the cheapest parachute I can find, I buy the best one money can buy. You folks are like a good parachute; I wouldn’t want to run my business without you.” It sounds like he is going to be renewing his contract next year. Woohoo!
