I just finished up a very upsetting phone call with a business owner. She brought us her home computer after her current computer support company said they couldn’t help her this week. She assured me all of her files were backed up when she gave me the computer and said it was set up by the same people that do her business’ computers. (She brought it to us because they told her that they are a small company and would be on vacation; they were not available until after the holidays.)
After reviewing the backups she provided we discovered, she ONLY had backups of her email! I know that all computer companies are not created equal, but come on folks, just her email? Really?
Based on this information, we decided to do a problem prevention network audit for her business. Guess what? Their server is backing up to itself (rather than an external hard drive), they are missing more than 5 security patches on 8 of their workstations, and most of the computers are not up-to-date with antivirus.
I spent an hour and a half trying to help her find other copies of her photos. Even though her current computer company is charging her to “maintain” her servers and computers, there aren’t any backups of her critical data.
One way that you can make sure this is not happening to you is to get a Problem Prevention Network Audit.
