What Dynamic Edge Does Better
You Won’t Feel Stupid Working With Us
Dynamic Edge won’t treat you like a second-class citizen for not being fluent in “tech” terminology. When you tell us about the problem you’re having in your language, we know all of the right questions to ask to diagnose your issue properly. Once it’s solved, we double-check our work to ensure everything is working properly before we leave. Rest assured, you won’t have to call us back about the same problem ten times.
We Follow Up, So You Don’t Have To
Our team keeps you in the loop and takes all responsibility for communication. You don’t have to chase us around asking for updates. We know you’re busy, so if a DynEdger can’t reach you, we’ll keep following up with the tenacity of a honey badger.
We’re Available When You Need Us
All IT companies make the same promises, but we have the systems and people in place to deliver on those promises. We guarantee a one-hour response whenever you need it, 24/7. When your server goes offline in the middle of the night, you can stay asleep – we’ll take care of it.
We Actually Listen When You Talk
We don’t decide what is considered an “emergency” — you do. Other tech companies say things like, “That’s not possible,” “That’ll be extra,” and “This is your fault.” We say things like “I will do it,” “I’ll find you a solution,” “When do you need it?” and “We can fix this.” When you can’t print before a big meeting, we understand that’s an emergency. We will take care of you.
Our Managed IT Service Eliminates Nickel-and-Dime Billing
With our managed IT support, you pay a flat monthly fee with guaranteed hassle-free billing. Other IT partners like to tell you when issues are “not mission critical” or “not covered under your contract.” There’s no nickel-and-dime billing, so you can budget it and forget it. You can rest assured that we will always have your best interest in mind. We’re never trying to squeeze an extra buck out of you.
Our Managed Solutions Free Up Your Time
When you hire DE, you not only get top-tier tech support for your business, you also get your old job back. We allow you to focus on your goals while we take technology off your plate. You won’t have to deal with employees saying, “I think I have a virus!” or “I can’t connect to the server!” ever again. Because there’s no nickel-and-dime billing, they don’t need your approval to get our help. The next time someone bursts into your office with their hair on fire, just relax and tell them to call Dynamic Edge.
Our Managed IT Makes Your Life Easier
Stop wasting your time being the middle man between vendors and your IT partner. We interact with all of your third-party service providers (like Comcast, Microsoft, etc.) on your behalf. We plan upgrades a year in advance, purchase all hardware and software for you, and guarantee you get the right stuff.
Our Software is Simple and Intuitive
We have the simplest and most user-friendly software to help us better communicate with you about the things we are working on. It’s called the Fixed IT Portal. Our competitors don’t have it because we built it ourselves. The Portal allows you to view any open issues, tell us about new ones, and increase the urgency of an open item when you need it right away.
We Get Stuff Done Right the First Time
Our progressive company culture, better-than-competitive compensation, and rigorous interview process ensure we have the top talent in the industry. However, it takes more than computer skills to offer the best service. We employ a rare mixed-breed of techies that have both people and computer skills. We combine their individual talents with a custom suite of tools, a commitment to constant training, and a focused company-wide mission to give you something beyond tech support.
Managed IT Frequently Asked Questions
What’s the difference between Dynamic Edge's Managed IT Support and my current technology service?
With Dynamic Edge’s Managed IT Services, also known as Core EDGE, we constantly monitor the health of every computer on your business network. We are able to detect the slightest performance irregularities and find solutions before you even experience symptoms of a problem. Our Managed IT is a flat-rate service that eliminates the hassle and inconsistency of hourly technical consulting, allowing you to safely budget for your annual technology expenses.
What industries do you provide Managed IT Service?
Dynamic Edge offers our Managed IT services to a vast number of clients and industries. We are specialized in providing support and security services to credit unions, healthcare providers, accounting firms, real estate investment firms and manufacturers. If you have a business, chances are that Dynamic Edge can help you!
What if we need someone to come out and fix something in our office?
Although we can fix many common problems remotely, all onsite maintenance we provide is included.
We need a technology provider that can come out after we close so that we don’t have any interruptions during work hours. Can you help us?
We send consultants onsite 24/7/365. When you need us, we’ll be there!
How often will our backups be performed?
Backups are performed daily.
How can we know our backups are secure?
All backups are performed over secure connections, and we encrypt all of the data before it is transmitted.
What “hidden costs” are associated with your Managed IT Support?
The startup cost for your Managed IT services will be equivalent to the monthly service charge, but there are no hardware or software costs directly associated with Core EDGE. Any software installation and upgrades are included for all supported workstations and servers. If you wish to add hardware to your existing network, you can purchase it yourself or through our purchasing department. We will gladly install it for you for a nominal fee.
What doesn’t your Managed IT Support cover?
While we’re happy to offer custom programming, web development/design, and database construction projects to all of our clients, these services are not included as part of the Managed IT program. Our Managed IT service does not “cover” installation costs when new equipment is added. Instead, we offer these services to our Core EDGE customers for a low, flat-rate installation fee.
What happens if we have a major problem? What if a server crashes? Is that covered?
With Dynamic Edge’s Managed IT service, we’re constantly monitoring the health of all computer systems on your network. We do this to be proactive about your technology. Our custom software allows us to see the warning signs before you notice any symptoms of the problem. In most cases, we’ll be able to prevent things like outages and crashes before they occur. In the unlikely event we’re caught off guard by an immediate failure with no warning signs, any amount of time spent recovering from the problem is covered under your service agreement.
How long will I be out if a true emergency does occur?
Because we provide backups of every machine on our clients’ networks, we can reduce the downtime of each machine by as much as 90%. A server rebuild that would have taken us 20-30 hours in the past to complete now only takes two hours. However, the actual amount of downtime will be determined by the size and complexity of your network.
What if we have equipment that needs to be replaced?
In most instances, we’ll be able to install a temporary loaner machine within four hours, depending on the amount of data we need to re-create. We test backups and this process with all of our clients to ensure that we can deliver these results.
Who pays for hardware replacement?
If you need to replace a workstation or server, you purchase the hardware – and we take care of the rest. There is no charge for installing replacement equipment. Adding equipment to your network (servers, desktops, laptops, etc.) is a different story. Your monthly service fee includes service to the entire network. Contact us if you’re curious about add-on fees for your specific equipment needs.
