Co-Managed IT

Combine Forces With DE’s Team of Professionals

A Comprehensive, Secure, and Effective Support System When You Need It

Is your organization AT RISK for a significant IT failure? Does your IT lead frequently come to you for more money, more tools, more staff, more help, but you constantly have to tell them to “make do” until you can find the budget for it? Are you worried that your IT department may not be adequately prepared and equipped to handle a serious cyber security breach or recover from a ransomware attack? Do you have a sneaking suspicion that your IT department is underperforming simply because they’re stretched to their limit, unable to get ahead of the crushing workload and endless number of projects you’d like them to complete?

Dynamic Edge’s Co-Managed IT Partnership is our customized, fully-integrated solution for organizations seeking a trusted partner to co-manage their IT departments. Co-managed IT combines your existing IT team with Dynamic Edge’s professionals to create a comprehensive, secure, and effective support system when you need it.

Our co-managed IT solution doesn’t aim to take over your IT leader’s job. It’s also not a one-off, project-based relationship where support is limited to one “event.” Though we certainly can help you with projects, this partnership gives you consistent IT solutions at a much lower cost.

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Co-Managed IT Combines Your Existing IT Department With Dynamic Edge’s Team of Professionals

Here are just a few of the reasons why companies are moving to a co-managed IT approach:

We don’t replace your IT staff, we make them better

By filling in the gaps, giving them best-in-class tools, and freeing them to be more proactive, we make your IT team more productive for you. We eliminate employee burnout and frustration by providing steady support when you need it most.

We’ll loan you our experts when you’re in need

We will supplement your team by providing specialists for short- or long-term assignments on-site. Dynamic Edge has analysts, database administrators, application developers, and network engineers ready and willing to assist you.

24/7 monitoring and support

We’ll stay on top of changes to your network and critical infrastructure 24/7/365, working with your internal IT support to develop customized incident response plans should disaster strike. You’ll also have access to our U.S.- based 24-hour service desk, which is always staffed with our expert engineers.

Your IT team gets instant access to the same powerful automation and management tools we use to make them more efficient

These tools will enable them to prioritize and resolve your employees’ problems faster, thus improving communication and making your IT department more effective. Included in your agreement is access to our proprietary Portal service and ScreenConnect, making Dynamic Edge’s engineers even more accessible.

You’ll stop worrying about falling victim to a major cyber-attack, outage or data-erasing event

We can assist your IT leader in implementing next-gen cyber security protections to prevent or significantly mitigate the damages of a security breach. We can also assist in providing end-user awareness training and help you initiate controls to prevent employees from doing things that would compromise the security and integrity of your network and data.

Emergencies will be covered

If something unexpected happens and you’re left without support, we can instantly step in to problem-solve and prevent further issues. We also design and offer state-of-the-art backup and recovery solutions that provide peace of mind in the event of business interruption or catastrophic events.

We pass on savings from our partners to you

Our connections in the tech industry give us special pricing on key software and hardware. We can offer your business similarly discounted rates when you purchase upgrades through us.

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Three Visible Changes Across Your Organization From Augmenting Your IT Support

1

Lower Costs

Many businesses’ IT budgets require compromises. Maybe you defer maintenance on your servers or replacement of equipment because you just don’t have the funds right now. When outsourcing labor to another expert IT partner, typically businesses realize 30-60% cost reductions while retaining expertise, often in more areas than they would otherwise have simply with internal staff.

2

Avoid Critical Mistakes

Because outsourced solutions are made up of large teams focused on your business’s specific technology, they often identify and avoid more mistakes than internal teams. By having multiple checks and accountabilities, co-managed IT clients often are able to avoid more critical mistakes—some of which may lead to outages, security vulnerabilities or fines — than if you simply had a small team.

3

24/7 Workforce

You’d be hard pressed to find a business IT department with staff on hand all day and all night. IT may be on call (having to respond to issues within an hour), but the likelihood of IT successfully answering calls 24/7 is slim. Co-managed IT clients get 24/7/365 support from Dynamic Edge’s expert team.

We are a partner you can trust. We’re the team that won’t rest until your problems are solved. You can always call us when an unexpected problem or crisis arises. And because we already know your environment, we can step in at any time quickly.

Connect With Us Today to Learn More About Our Co-Managed IT Options and Develop a Solution That Best Fits Your Needs.

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