NEWS FROM THE EDGE

Tech Tips and Advice from the Experts at Dynamic Edge

3rd Annual Tech Grants: Coming Soon!

We are preparing for the 2009 Tech Grant program. In this program we help non-profit organizations with a technology project that they don’t have the resources to do themselves. Here’s a video that I came across as I was getting prepared for the big event, it was taken a couple years ago and it is all about Dynamic Edge’s philosophy toward giving back to the community.
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Dynamic Edge, a Great Place to work?

Yep, the jury is in! We are officially a great place to work. After a grueling selection process that included interviews, employee surveys and a written application, Dynamic Edge was selected as one of the 2009 Sloan Award winners in the category of workplace flexibility.

Here’s a little video out on YouTube of our office from a few years ago, it pretty much sums up why they selected Dynamic Edge for this award:
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Get Down. Town.

Ann Arbor: if you haven’t heard, there’s a big city out there! The bus that Dynamic Edge sponsored to take people down town Detroit to the Crain’s house party was a success. We toured a number of houses, had some great food and just a little too much fun.
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Note from a new customer

Supporting a business’s computer system is a tough gig. It takes a lot of hard work, patience, knowledge about technology, and THE RIGHT PEOPLE! Here’s a quick note from one of our new clients. Cheers to having a great team of people!
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Do you use SharePoint at your company? Did you know that if you own a Windows Server, you already have it? Many businesses do not know they own this powerful collaboration tool. Here are 5 things you can use SharePoint for at your office to be more productive:

  1. Use it to document and manage a process. A really popular use for this is Human Resources, keeping track of the steps and documents required for hiring and training new employees.
  2. Having trouble finding documentation for a procedure, a specific hiring form or marketing post card? Use a document library to help your team organize and ultimately find the documents your business needs to run. After you upload the document, your team can use the search function to quickly locate them for future use!
  3. Create announcements to keep your team up to date. At Dynamic Edge we use these to let everyone on our team know when we have a happy customer.
  4. Manage project tasks. Using SharePoint to keep track of tasks in a project is easy and effective. Tracking tasks and their completion in one central spot allows your team to keep score as they are working through large projects and keeps everyone on the same page regarding project completion.
  5. Track your company contacts using a contact list. At Dynamic Edge, we use contact lists to manage our marketing campaigns and our customer surveys.

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Dial one number to get computer support

Just met with the CEO of one of our new customers. As she explained to me why she decided to ditch her old vendor to move to our Fixed IT program, it occurred to me the tremendous amount of time she was actually saving herself.

You see, before Fixed IT, she would be charged hourly by her old vendor to contact manufacturers to solve warranty problems. Because of this charge (she got an invoice for over $400 to schedule Dell out to replace the screen in a laptop last year), she decided to have her team call for warranty issues. What she quickly found out was: “It took hours for my people to get to someone who could tell them what is wrong. Then, after we reached the right person in technical support, our people would be told that it was really another vendor’s issue. So we would start the entire process all over with the next vendor. Now, with Fixed IT, our people have one number to call.”
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