If you are a business owner that is thinking about implementing a “work from home” program for your employees – DON’T – until you read this article.
With the rapid adoption of Cloud computing and ever increasing internet speeds, there are less and less reasons for your employees to meet at your brick and mortar office every day.
Throw in video conferencing for meetings and you’ll never even miss a hint of sarcasm. So you’re probably thinking, is telecommuting right for my business?
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Read the July 2013 Edition of the Dynamic Edge Newsletter by clicking the links below:
Excess heat is a huge problem for all of the equipment in your server room (it is also bad for laptops and desktops). If proper attention isn’t given to your server and network equipment, heat can cause serious damage to your server and fry your system– literally!
Here are a few steps you can take to ensure that your server equipment and network don’t overheat:
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We’ve all taken that call.
Read that email.
Received that voicemail.
You know the one– Customer X is super angry that your team didn’t do Y or Z for them correctly. There is always two sides to the story, but it also always boils down to this: The customer is upset and the buck stops on you to fix it.
If you are like me, you would prefer to just avoid the conversation all together. I am a nerdy computer guy that would rather just work on the problem than deal with the upset customer. The issue with this approach is that it usually blows up in my face. The customer gets madder and madder and even though the problem gets solved, a bigger issue pops up: THE SUPER ANGRY CUSTOMER STAYS THAT WAY.
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What’s better, a large team or a small team? At DE, we are choosing both.
In the quest to deliver the best possible customer experience, we have come to a crossroad. Thirteen years ago, DE started as a small team of computer geeks that delivered excellent service to a small group of clients.
Today we have a larger group of computer geeks, which affords us a much larger knowledge base, and allows us to serve exponentially more clients. But we see a problem looming on the horizon. At some point, with the rate we are growing, our current model of one Client Liaison and an ever expanding stable of remote consultants will begin to fail.
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Read the June 2013 Edition of the Dynamic Edge Newsletter by clicking the links below:
