Excess heat is a huge problem for all of the equipment in your server room (it is also bad for laptops and desktops). If proper attention isn’t given to your server and network equipment, heat can cause serious damage to your server and fry your system– literally!
Here are a few steps you can take to ensure that your server equipment and network don’t overheat:
continue reading
We’ve all taken that call.
Read that email.
Received that voicemail.
You know the one– Customer X is super angry that your team didn’t do Y or Z for them correctly. There is always two sides to the story, but it also always boils down to this: The customer is upset and the buck stops on you to fix it.
If you are like me, you would prefer to just avoid the conversation all together. I am a nerdy computer guy that would rather just work on the problem than deal with the upset customer. The issue with this approach is that it usually blows up in my face. The customer gets madder and madder and even though the problem gets solved, a bigger issue pops up: THE SUPER ANGRY CUSTOMER STAYS THAT WAY.
continue reading
What’s better, a large team or a small team? At DE, we are choosing both.
In the quest to deliver the best possible customer experience, we have come to a crossroad. Thirteen years ago, DE started as a small team of computer geeks that delivered excellent service to a small group of clients.
Today we have a larger group of computer geeks, which affords us a much larger knowledge base, and allows us to serve exponentially more clients. But we see a problem looming on the horizon. At some point, with the rate we are growing, our current model of one Client Liaison and an ever expanding stable of remote consultants will begin to fail.
continue reading
Read the June 2013 Edition of the Dynamic Edge Newsletter by clicking the links below:
We’ve compiled a list of the 3 most important things you and your IT guy should be doing to save your business a lot of time and money by avoiding a big, ugly computer disaster.
If you are a Fixed IT client, fear not, we are already doing these things for you:
- Image based daily backups: I cannot stress the importance of this enough. Having full image backups of your servers and computers is the equivalent of wearing a seat belt in a major accident– You don’t think much about it until you need it, and then you will thank your lucky stars you had it in place.
- Centralize data on your server: At one time, servers only made sense for large organizations because of their high cost and complexity. But today, there are very affordable and easy-to-implement server systems designed specifically for any size small business. Depending on your business needs, your server can be in your office or hosted in the cloud. A server will not only speed up your network, but it will also make backups easier, allow secure remote access (allowing you and your employees to work from home or on the road) and make it much easier to share documents, databases and printers.
- Keep your anti-virus software up to date, perform weekly spyware scans: Almost everyone understands the importance of anti-virus software, but many businesses still do not perform weekly spyware sweeps. Spyware can cause a host of problems, including identity theft.
A law office we support has an old, outdated, poorly written website that bounces 99% of its visitors and generated $0 in revenue last year.
Another one of our clients says his website is “working just fine.”
To my faithful readers that I have built trust with, I’m sorry, because I just lied to you– I didn’t actually ask another client about his website… I asked the same client.
When I ask business owners about their websites, most often I find they haven’t thought about how their website should (or could) be working. They usually say, “Billy handles the website, I stay out of it!”
continue reading
