Does your team dread company meetings?
My teams have realized that having effective meetings—specifically Level 10 meetings—make the difference between wasting time, tangential discussion and hee-hawing and solution-driven meetings with actionable outcomes. Earlier this month one of our team leads, Craig Blanzy, discussed how our team meetings have become effective strategy-driven and problem-focused sessions aimed to resolve on-going and new issues rather than a platform for unfocussed banter.
What we have learned (and what Craig helped communicate to other IT service providers) is that IT departments need to communicate effectively to not only resolve user issues, but to prevent old and new issues from occurring in the future.
Does your IT support have an ingrained process to keep your tickets low? DynOps presenter, Seth Goodell, explains how an optimized ticket flow process saves your users downtime and headaches when resolving their issues.
When your business has computer problems, are you sitting around waiting on your IT support to get issues resolved? Do they regularly contact you with updates? When you submit a ticket, are you sure that the guy working on it has you in mind—with his top priority mission to get your issue resolved?
Realize that IT guys (myself included!) often like to solve problems. That means, we’ll spend hours—even days!—thinking about and figuring out issues. And, in my experience, that is how many IT departments or IT managed service providers tend to work. The technician that is helping you resolve an issue is spending countless hours working on your problem.
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Dynamic Edge hosts first DynOps: Process-based IT operations and strategy session
If you’re not aware, Dynamic Edge has continued to develop a process-based IT strategy focused on eliminating computer headaches and encouraging more personalized client support since it started over 17 years ago. But what you might not have heard is that Dynamic Edge has grown a reputation for innovation in IT strategy, change management, process optimization and client experience among managed services providers (MSPs) nation-wide. Even more, outsourced IT computer support companies have been interested in how Dynamic Edge creates a customer-centric, engaged team dedicated to providing the best computer support in the world.
While each of the computer support companies had a variety of areas they hoped to borrow/use ideas from Dynamic Edge, ALL wanted to understand how Dynamic Edge has become a leader in 4 key areas. Below I include titles of talks presented by me (and many of our team members!) speaking to these 4 areas (note: we will expand on topics within each talk in future posts- so stay tuned), but today I want to give you a sense of how valuable having well-defined processes, initiatives, values, and communication all lead to successful clients that help us become even better.
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Here is my story:
It was a typical December morning. As I was having my morning coffee, I was online looking for new shiny airplane toys (while my first passion is building the best IT Support company in the world [hyperlink], my second passion is flying). When typing the URL for Sporty’s Airplane supplies in my browser, I accidentally typed “sporties.com” instead of sportys.com.
After I hit enter, the browser rerouted to this screen:
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The McCully Thanksgiving left overs packed up.
With Thanksgiving this past week, I was reminded that there is really no one way to get something done. Let me start with an easy Thanksgiving example:
My contribution to Thanksgiving dinner was on the cleanup crew—I’m sure many of you were basting the turkey, preparing your famous sides or desserts, but for some of us, our biggest dinner contribution is cleaning up after dinner is done.
After dinner at this year’s feast, I was helping my mom clean up. When I started to look for Tupperware or Saran Wrap—any of the standard food storage elements, I realized none were to be found. My first instinct was to go to the store—with Black Friday now falling on Thanksgiving Day, I was confident that I could make a run to the store to find some food storage things (even if it meant waiting in a ridiculously long line with a bunch of present hoarding fanatics (no offense to any of you eager holiday shoppers, but my holiday lists are all completed online).
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Believe it or not, but Fort Knox is likely not as secure as it once was.
And neither is your business.
Why?
There are simply too many threats attacking each and every individual of your organization. And those attacks are not coming from cannons, guns or any physical force. What your team is threatened with more than any assailant or gun could ever are the massive cyberattacks that trick even those of us that consider ourselves “prepared”.
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