Dynamic Edge hosts first DynOps: Process-based IT operations and strategy session
If you’re not aware, Dynamic Edge has continued to develop a process-based IT strategy focused on eliminating computer headaches and encouraging more personalized client support since it started over 17 years ago. But what you might not have heard is that Dynamic Edge has grown a reputation for innovation in IT strategy, change management, process optimization and client experience among managed services providers (MSPs) nation-wide. Even more, outsourced IT computer support companies have been interested in how Dynamic Edge creates a customer-centric, engaged team dedicated to providing the best computer support in the world.
While each of the computer support companies had a variety of areas they hoped to borrow/use ideas from Dynamic Edge, ALL wanted to understand how Dynamic Edge has become a leader in 4 key areas. Below I include titles of talks presented by me (and many of our team members!) speaking to these 4 areas (note: we will expand on topics within each talk in future posts- so stay tuned), but today I want to give you a sense of how valuable having well-defined processes, initiatives, values, and communication all lead to successful clients that help us become even better.
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Here is my story:
It was a typical December morning. As I was having my morning coffee, I was online looking for new shiny airplane toys (while my first passion is building the best IT Support company in the world [hyperlink], my second passion is flying). When typing the URL for Sporty’s Airplane supplies in my browser, I accidentally typed “sporties.com” instead of sportys.com.
After I hit enter, the browser rerouted to this screen:
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The McCully Thanksgiving left overs packed up.
With Thanksgiving this past week, I was reminded that there is really no one way to get something done. Let me start with an easy Thanksgiving example:
My contribution to Thanksgiving dinner was on the cleanup crew—I’m sure many of you were basting the turkey, preparing your famous sides or desserts, but for some of us, our biggest dinner contribution is cleaning up after dinner is done.
After dinner at this year’s feast, I was helping my mom clean up. When I started to look for Tupperware or Saran Wrap—any of the standard food storage elements, I realized none were to be found. My first instinct was to go to the store—with Black Friday now falling on Thanksgiving Day, I was confident that I could make a run to the store to find some food storage things (even if it meant waiting in a ridiculously long line with a bunch of present hoarding fanatics (no offense to any of you eager holiday shoppers, but my holiday lists are all completed online).
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Believe it or not, but Fort Knox is likely not as secure as it once was.
And neither is your business.
Why?
There are simply too many threats attacking each and every individual of your organization. And those attacks are not coming from cannons, guns or any physical force. What your team is threatened with more than any assailant or gun could ever are the massive cyberattacks that trick even those of us that consider ourselves “prepared”.
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Earlier this morning, Ruben from Google was calling to check up on my Google Adwords account. Ruben introduced himself working in California at Google and had informed me that he had been analyzing my Adwords accounts and wanted to discuss some areas of improvement.
Then and there, I assumed that Google was trying to engage their clients. To give us some customer support simply to keep us in the know about their products and how to best leverage their services to get us more raving fans.
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Do you think you are getting a deal and then end up paying premium prices for crap?
Let me start with an example.
Last weekend, I took a break from solving computer problems and decided to take a short trip to the Smokey Mountains. The leaves were starting to change, making it the perfect time to appreciate the beautiful countryside.
I decided to book a room at a hotel I was familiar with—somewhere I felt had a good reputation. When I booked my room, I found a room at a reasonably inexpensive price. The great value was going to make the weekend even better!
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